Policies
Shipping:
Any jewelry pieces that are ordered are in stock and ready to go! We have specific shipping days every Friday so depending on when you purchase, you can determine when your purchase will ship. From there, your item will be packaged and loving handed to the post office where I pray it will arrive to you safely and in one piece. I use a lot of shipping materials so I have a lot of faith! You will receive a tracking number sent to your email.
Your polymer clay cutters and other 3D printed items are a little different - they are print-to-order! This ensures that we give you the freedom to choose your customization and they will print and ship within 8-10 business days of your purchase!
Returns:
We do not give refunds. If your order comes and something is destroyed or broken- YOU MUST contact us within 7 days of your order being delivered to you. If it is not within that time frame there is nothing we can do.
If you order comes destroyed or broken - here is what you do.
- Contact us within 7 business days *with* photos of your earrings or clay cutters in your broken package.
- We will email you a return label for your to send *EVERYTHING* from your box back to us.
- Once the items come back to us, we will get to work right away fixing, remaking or reprinting your order
- You will receive a NEW tracking number to the email you used when you placed your order within 10 business days of your order getting returned to us.
- Once the order is in the mail - we have 0 control and no more information than you do checking your tracking number.